Text Notifications Troubleshooting
I tried signing up but the message failed to send or I did not get a reply, what do I do?
T-Mobile Customers – Sometimes T-Mobile will default your account to block text message from short codes, so you will need to contact T-Mobile and ask them to enable SMS from short codes.
Sprint Customers – Sprint usually defaults accounts to block short codes. To unblock our short code, text allow 87573 to 9999 and then you should be able to send & receive messages to/from our short code.
My phone provider is not listed above or I am having a different issue, what should I do?
If you are not able to send/receive message to 87573 try reaching out to your mobile carrier and making sure they are not blocking short codes, specifically 87573.
If you are still unable to resolve the issue, send an email to [email protected]